Standard Private Rates:
- Initial Assessment, 30 minute visit: $89
- Extended Assessment, 1 hour (one-on-one) $140
- Subsequent Visits, 30 minutes: $79
- Subsequent Visits, 60 minutes: $158
ICBC Patients: As of April 1 2019, If you have an approved claim, and you are visiting us within the first 12 weeks following your accident, you will no longer be charged a user fee. A set amount of visits will be fully covered by ICBC (an approved claims, no matter who is at fault). For your initial assessment for an ICBC claim, you will be booked in for 1 hour. Subsequent visits are 30 mins in length. Prior to your initial appointment, you MUST provide your claim number, adjuster's information (name and phone number), BC Carecard, and your doctor's referral. Failure to provide this information will result in the patient paying the standard private rate for the appointment.
WorkSafe Patients: Patient's must provide their claim number, their BC Carecard, their employers information, as well as any other supporting documentation (such as your claim approval letter) prior to their first appointment. If claim is accepted there is no user fee. WorkSafe will cover the first 6 weeks of treatment, so long as your claim has been approved for physiotherapy treatments. Your first appointment will be 1 hour in length, so please make sure you mention to the receptionist that you are booking a Worksafe appointment.
Please Note: If you attend an appointment prior to your ICBC or WorkSafe claim being approved, you will be charged the standard private rate (as listed above). Once your claim is approved, we will make the necessary reimbursements.
MSP Premium Assistance: There will be a $35 user fee for those who are eligible for MSP premium assistance. Please note, MSP will only cover 10 visits a year (this includes Acupuncture, Chiropractic, Massage Therapy, Naturopathy, and Non-surgical Podiatry). If you have already used all 10 of these visits, you will be charged the standard private rate. For more information about MSP premium assistance please click here: http://www.health.gov.bc.ca/msp/infoben/benefits.html#supp
Notice to all Patients:
You must make the receptionist aware of your insurance status when making your initial booking (ICBC, WorkSafe or MSP). Otherwise you may be charged the standard private rate for your visit. If you are unsure of your coverage or have any questions, please do not hesitate to ask. We are here to help!
If you are unable to attend your scheduled appointment, we ask that you provide our office with 24 hours notice. You will be charged $79 for any missed appointments, if you do not provide 24 hours notice. Please be advised that ICBC and WorkSafe do not cover missed appointment or late cancellation fees.
Direct Billing: Personal Insurance
North Vancouver Physiotherapy & Sports Clinic is pleased to offer online direct billing for physiotherapy to number of extended health carriers (see list below). Availability of this service is dependent on your carrier and/or plan. Please note that all treatment fees are the responsibility of the patient. If online direct billing is not available you will be asked to pay for your visit up front and we will provide you with a receipt which you can submit to your extended health carrier for reimbursement.
North Vancouver Physiotherapy & Sports Clinic offers online direct billing for the following insurers:
- Great West Life
- Johnston Group
- Chamber of Commerce
- Industrial Alliance
- Sun Life Financial
- Maximum Benefits
- Pacific Blue Cross
- Medavie Blue Cross (Veterans Affairs, Canadian Armed Forces and RCMP)
- SSQ Financial
What you need to bring
- Your extended benefits card with policy number and member ID
- Doctor's referral, if required by your policy
Direct Billing FAQs
- How do I know how much I am covered for?
You can learn the details of your coverage by contacting your extended health carrier or from your plan administrator.
- What if my visit is partially covered by my extended health carrier?
We can still bill your carrier! If your visit is partially covered we will bill the covered amount to the carrier and ask that you pay the balance of your visit at the end of each treatment.
- Can we coordinate benefits?
At this time North Vancouver Physiotherapy & Sports Clinic will bill 1 (one) third party carrier per visit (eg: 1 Extended Health Carrier or ICBC or MSP). Coordination of benefits is not available. We will bill your primary carrier until the plan funds have been exhausted. To comply with insurance carrier policies, we cannot bill your secondary carrier once your primary plan funds have been exhausted.
- Do I need a doctor’s referral?
North Vancouver Physiotherapy & Sports Clinic does not require a doctor’s referral however some plans do require one. Please check with your extended health carrier to learn your plan requirements.
- What if I have an open ICBC, Worksafe or other insurance claim?
If you have an open insurance claim we cannot bill your visit to your extended health carrier if it is related to the open claim. You will need to pay for the treatment and seek reimbursement from your carrier. Once your claim is fully settled, in some circumstances we are still unable to bill on your behalf - this is due to polcies in place by some insurance providers.
- What if my claim is denied?
If your visit is denied for online direct billing we ask that your balance is paid in full at the end of each treatment. The front desk staff will advise you if your claim has been denied before you leave. Please note: Some plans have restrictions that do not allow for online direct billing. To check if you are eligible for this service please contact your extended health carrier.
Student Care Network (Ihaveaplan)
Please note we will bill you the discounted rate outlined in your plan. However we will not direct bill Blue Cross on your behalf, as we only bill 1 funder per appointment. Please call us for more details.
We do not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. We recommend that you seek individual advice before acting on any information in this site. We have made every effort to ensure that the information on our website is correct at the time of publication but recommend that you exercise your own skill and care with respect to its use. If you wish to purchase our services, please do not rely solely on the information in this website.